Service quality framework for the South African Revenue Service from the perspective of the tax practitioner-Reference-Cited by-同舟云学术

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Service quality framework for the South African Revenue Service from the perspective of the tax practitioner

Published:2014-06 Issue:2 Volume:40 Page:240-250
ISSN:0363-8111
Container-title:Public Relations Review
language:en
Short-container-title:Public Relations Review

Author:

Stiglingh Madeleine

Publisher

Elsevier BV

Subject

Marketing,Organizational Behavior and Human Resource Management,Communication

Reference53 articles.

1. Management control systems;Anthony,2000

2. Maximising responsiveness at the South African Revenue Service;Areff;Revenue Matters,2005

3. The service-quality puzzle;Berry;Business Horizons,1988

4. Quality counts in services, too;Berry;Business Horizons,1985

5. The service encounter: Diagnosing favorable and unfavorable incidents;Bitner;Journal of Marketing,1990

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2. Tax service quality for enterprises: development of a valid measurement scale;Asia-Pacific Journal of Business Administration;2022-05-17

3. The influence of Hofstede’s cultural dimension on tax compliance behaviour of tax practitioners;Asian Review of Accounting;2021-10-26

4. The Complexity of Tax Simplification: Experiences from South Africa;The Complexity of Tax Simplification;2016

5. Fuzzy linguistic approach to quality assessment model for electricity network infrastructure;Information Sciences;2015-05

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