Human resource management and community health services outcome - unravelling relationships in public healthcare organizations

Abstract

Introduction/Objective. Human resource management and related practices represent a broad research arena in the context of healthcare organizations. Adapting human resource management practices to current labor market conditions and achieving organizational goals in the domain of satisfactory health service quality represent significant current challenges and research gap. The aim of the study is to examine the relationship between human resource management practices and health service outcomes of public healthcare organizations. Methods. The research was designed as a cross-sectional study. A structured questionnaire was used as an instrument to collect primary data. The sample consists of 257 healthcare workers employed in healthcare organizations in the public sector. To assess the statistical significance of relationships in the research model, the method of PLS-SEM is used. Results. Our study revealed the competitive salary is negatively related to community health service results (CHSR) (? = -0.177, p < 0.05) of public healthcare organizations. Study results noted that employment security is positively related to CHSR (? = 0.296, p < 0.001), as well as to training and development (? = 0.359, p < 0.001). Conclusion. The results of the study noted theoretical implications through the contribution of human capital theory and resource-based theory of the firm. The identification of human resource practices that positively contribute to health services outcomes provides clear practical implications for managers of public health organizations.