The comparison of the selected key performance indicators between the primary health care centers in Belgrade

Author:

Lecic-Cvetkovic Danica1ORCID,Cvetkovic Jovana1,Janicic Radmila1ORCID,Jovanovic Vesna2,Rajkovic Teodora1ORCID,Vukcevic Milos3

Affiliation:

1. University of Belgrade, Faculty of Organizational Sciences, Belgrade, Serbia

2. Banjica Institute for Orthopedic Surgery, Belgrade, Serbia

3. Mediterranean University Podgorica, Faculty of Law, Podgorica, Montenegro

Abstract

Introduction/Objective. The purpose of the article is to analyze the efficiency of primary health care centers (PHCCs) in the city of Belgrade, using key performance indicators (KPIs). The main objective is to present the potentiality of the application of KPIs for improving primary health care services, in order to increase efficiency. Methods. As a tool for measuring the efficiency of PHCCs in Belgrade, this article defines a set of KPIs. Based on defined KPIs, a comparative analysis of PHCCs? efficiency is conducted. Results. According to the values of the overall average efficiency rating according to all observed KPIs, the best-rated, i.e., the most efficient PHCC in Belgrade is Rakovica, and the lowest, i.e., the least efficient is the PHCC Zvezdara. It was noticed that the PHCCs Novi Beograd and Vracar are among the least efficient. Conclusion. The efficiency of primary health care can be measured by applying KPIs, and the observed results can be used as a basis for increasing the efficiency of health care services in the PHCCs in Belgrade. Based on the results, recommendations to PHCCs to improve the efficiency of health care services are: appropriate distribution of patients to selected physicians, measuring patient satisfaction, improving internal processes by engaging professional managers, increasing the ability and opportunities to apply new technologies and new knowledge, increasing the accuracy of the data used for detailed analyzes, motivate physicians to raise the level of awareness of their patients about the importance of preventive examinations.

Publisher

National Library of Serbia

Reference30 articles.

1. Jovanović S, Milovanović S, Mandić J, Jovović S. Sistemi zdravstvene zaštite. Engrami. 2015:37(1):75-82. [DOI: 10.5937/engrami1501075J]

2. World Health Organization. The world health report 2000: health systems: improving performance. Switzerland: World Health Organization.

3. batut.org.rs [Internet]. Serbia: Institute of Public Health of Serbia “Dr Milan Jovanovic Batut”; c2021 [cited 2021 Jan 10]. Available from: https://www.batut.org.rs/download/izvestaji/zaposleni_plan_mreze_2018_12_31.xls.

4. zdravlje.gov.rs [Internet]. Serbia: Ministry of Health of the Republic of Serbia; c2021 [cited 2021 Jan 10]. Available from: https://www.zdravlje.gov.rs/vest/335491/zdravstveni-sistem-srbije-najbolji-uregionu- srbija-18-u-evropi-na-ehci-listi-za-2018-godinu.php.

5. rfzo.rs [Internet]. Serbia: Republic Fund of Health Insurance; c2021 [cited 2021 Nov 19]. Available from: https://www.rfzo.rs/download/ril/brreg_pofilijalama.pdf.

Cited by 1 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3