Comparing the Questionnaires for Classifying Quality Attributes in the Kano Model
Author:
Publisher
The Korean Society for Quality Management
Link
http://ocean.kisti.re.kr/downfile/crosscheck/ksqm/JAKO201319850775848.pdf
Reference18 articles.
1. Understanding the relationship between attribute performance and overall satisfaction
2. A new method to identify the category of the quality attribute
3. Schoolwork as Products, Professors as Customers: A Practical Teaching Approach in Business Education
4. Determining the Importance Values of Quality Attributes Using ASC
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1. Comparison and analysis of the attributes of local and imported instant noodles based on the IPA-Kano model;Korean Journal of Food and Cookery Science;2024-02-28
2. Examination of common mistakes for successful leveraging the Kano model and proposal for enhancement;Journal of Engineering Design;2023-08-03
3. An Analysis of Customer Perception on the Sports Product Quality using Kano Model : Focusing on Baseball glove;Journal of Korean Association of Physical Education and Sport for Girls and Women;2022-06-30
4. A critical review of Kano's wording and its impact on attribute classification: a case study of smartphone in Korea;Total Quality Management & Business Excellence;2016-03-07
5. A Strategy for EMS Service Quality Improvement Using Kano Model and Improvement-Gap Analysis;Journal of the Korean society for quality management;2015-09-30
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