A critical review of Kano's wording and its impact on attribute classification: a case study of smartphone in Korea
Author:
Affiliation:
1. College of Business Administration, Dongguk University, Seoul, Korea
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2016.1150167
Reference61 articles.
1. Using employee satisfaction measurement to improve people management: An adaptation of Kano's quality types
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