Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential-Reference-Cited by-同舟云学术

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Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential

Published:2024-07-06 Issue:11-12 Volume:35 Page:1418-1438
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Madzík Peter¹,Shahin Arash²,Zimon Dominik³,Yadav Neeraj⁴^ORCID

Affiliation:

1. Department of Business Administration and Management, Technical University of Liberec, Liberec, Czech Republic

2. Department of Management, University of Isfahan, Isfahan, Iran

3. Department of Management Systems and Logistics, Rzeszow University of Technology, Rzeszow, Poland

4. Qualicon Consultancy Co., Jaipur, India

Funder

Vedecká Grantová¡ Agentúra MŠVVaŠ SR a SAV

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2024.2370470

Reference51 articles.

1. Kano methods for understanding customer-defined quality;Berger C.;Centre for Quality Management Journal,1993

2. Kano model analysis for enhancing customer satisfaction of an automotive product for Indian market

3. Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model

4. Aspect-based Kano categorization

5. The evolution and convergence of total quality management and management theories

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