Examination of common mistakes for successful leveraging the Kano model and proposal for enhancement
Author:
Affiliation:
1. Department of Industrial Systems Engineering, Asian Institute of Technology, Pathumthani, Thailand
Publisher
Informa UK Limited
Subject
General Engineering
Link
https://www.tandfonline.com/doi/pdf/10.1080/09544828.2023.2245533
Reference62 articles.
1. Understanding Key Attributes in Mobile Service: Kano Model Approach
2. Capturing the customer’s voice, the centerpiece of strategy making
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