ITSM model for very small organisation: an empirical validation-Reference-Cited by-同舟云学术

ITSM model for very small organisation: an empirical validation

Published:2020-04 Issue:2 Volume:14 Page:138-144
ISSN:1751-8806
Container-title:IET Software
language:en
Short-container-title:IET softw.

Author:

Dávila Abraham¹^ORCID,Janampa Rosanna¹,Angeleri Paula²,Melendez Karin¹

Affiliation:

1. Department of Engineering Pontificia Universidad Católica del Perú Lima Perú

2. Facultad de Ingeniería y Tecnología Informática Universidad de Belgrano Buenos Aires Argentina

Publisher

Institution of Engineering and Technology (IET)

Subject

Computer Graphics and Computer-Aided Design

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1049/iet-sen.2019.0034

Reference40 articles.

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3. Dabade P.T.D.: ‘Information technology infrastructure library (ITIL)’.Fourth National Conf. INDIACom New Delhi India 2010 pp.2–3

4. SEI: ‘CMMI®for services version 1.3’ 2010

5. ISO/IEC: ‘ISO/IEC 20000-1 information technology – service management – part 1’ 2011

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