IT Service Management Best Practices in Insurance Industries
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Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-46177-4_5
Reference58 articles.
1. Al-Fatlawi, Q. A., Al Farttoosi, D. S., & Almagtome, A. H. (2021). Accounting information security and IT governance under COBIT 5 framework: A case study. Webology. https://doi.org/10.14704/WEB/V18SI02/WEB18073.
2. Amorim, A. C., Mira da Silva, M., Pereira, R., & Gonçalves, M. (2021). Using agile methodologies for adopting COBIT. Information Systems. https://doi.org/10.1016/j.is.2020.101496.
3. Aster, C. (2019). Evolution of a service management framework: Spotlight at Stanford as a use case. Publications. https://doi.org/10.3390/publications7020028.
4. Ayuh, J. A., & Chernovita, H. P. (2021). Analisis Incident Management E-Court Pada Pengadilan Negeri Salatiga Menggunakan Framework ITIL V4. JATISI (Jurnal Teknik Informatika dan Sistem Informasi). https://doi.org/10.35957/jatisi.v8i2.901.
5. Bawono, M. W. A., Soetomo, M. A., & Apriatin, T. (2021). Analysis correlation of the Implementation Framework COBIT 5, ITIL V3 and ISO 27001 for ISO 10002 Customer satisfaction. ACMIT Proceedings. https://doi.org/10.33555/acmit.v7i1.105.
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