Vocal Minority and Silent Majority: How Do Online Ratings Reflect Population Perceptions of Quality?

Author:

Gao Guodong (Gordon),Greenwood Brad N,Agarwal Ritu,McCullough, PhD Jeffrey S

Publisher

Elsevier BV

Reference61 articles.

1. Causes and Outcomes of Online Customer Complaining Behavior: Implications for Customer Relationship Management;Y Cho;Americas Conference on Information Systems,2001

2. A Report Card on Provider Report Cards: Current Status of the Health Care Transparency Movement;J Christianson;Journal of General Internal Medicine,2010

3. When Online Reviews Meet Hyperdifferentiation: A Study of the Craft Beer Industry;E K Clemons;Journal of Management Information Systems,2006

4. Exploring the Value of Online Reviews to Organizations: Implications for Revenue Forecasting and Planning;C Dellarocas;International Conference on Information Systems,2004

5. Are Consumers More Likely to Contribute Online Reviews for Hit or Niche Products?;C Dellarocas;Journal of Management Information Systems,2010

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