The Role of SHRM in Navigating the Hospitality Sector During a Crisis

Abstract

The hospitality sector is a fragile sector. This means that it is very fragile when a crises hits, such as political, environmental, and financial crises. The operation of hotels relies a lot on the ability of the personnel to offer high quality services. Therefore, HRM plays a strategic role in the sustainability of the hospitality sector, especially during a crisis. For this purpose, the chapter has made not only a literature review into the overall use of SHRM for navigating the hospitality sector during a crisis, but also more precisely for the case of the COVID-19 crisis. Indeed, the related findings – deriving from the existing literature – indicate that there is limited research on this field.