Organizational Citizenship Behavior and Employee Retention

Abstract

The study measures organizational citizenship to retain bank employees. The banking sector is a crucial growth driver in our service-based economy. Young bankers work in a proper environment, so they can handle their obligations and responsibilities successfully. Banks plan a large functional outlay based on growth, retention, and performance. This study collected data from 322 public and private bank employees using irregular examinations. Smart PLS Software 3.3.3 employed partial least squares for reliable review results. The model shows a positive relationship between employee retention and altruism, courtesy, conscientiousness, sportsmanship, and civic virtue. This study covered solely bank employees; thus, findings may vary. More research is needed to help companies retain top talent. Today, it's important to keep employees pleased and from looking elsewhere. Retention and organizational citizenship increase representational performance. The results show the impact of organizational citizenship on banking employee retention and performance growth.