Quality of Work-Life Practices in the Indian Hospitality Sector

Abstract

Employees are the most valuable assets for any organization. It becomes very significant for organizations to attract and retain the best talents and maintain them for the longer term in the organization. Moreover, it has been observed in various studies that the working conditions of employees in the hotel industry are unnecessarily more precarious than those in other service industries. However, such conditions differ in certain aspects as well. The present chapter aims to study the broad dimensions of quality of work life such as equal opportunities and growth prospects, adequate fair and compensation, welfare facilities, social security measures, safe and healthy environment, basic facilities related to employee well-being, stress management, motivational dimensions, etc. Further, this study also projects future challenges and solutions for better employee engagement practices and work motivation through quality work practices.