Unified Communication Technologies at a Global Automotive Organization

Abstract

The purpose of the study was addressing the challenge of integrating and managing complex technology-oriented advancements regarding the developing Internet of Things and in the daily lives of people. The research question was: How does digital transformation implemented through Unified Communication and Collaboration (UC&C) technologies impact productivity and innovation within a global automotive organization? A framework for the implementation of UC&C was developed and implemented in one of the world's largest automotive organizations. Following development and implementation of the framework, qualitative and quantitative research were conducted, establishing observational and metric driven data support analysis. A critical realist interpretation of the authoritative research results suggested that digitally transformed UC&C technologies enhance employees' work practices. The study concluded that transformation delivered via a digital framework such as UC&C technologies can impact productivity and create opportunities for driving innovation within a global automotive organization.