Incident Management in Academic Information System using ITIL Framework
Author:
Publisher
IOP Publishing
Subject
General Medicine
Link
http://stacks.iop.org/1757-899X/306/i=1/a=012110/pdf
Reference17 articles.
1. Information Technology Management Practice
2. IT Governance in Higher Education Institutions in Abu Dhabi, UAE
3. Designing a New Integrated IT Governance and IT Management Framework Based on Both Scientific and Practitioner Viewpoint
4. Culture Influence on IT Governance
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1. Analysis of Information Technology Services Using ITIL v3 and ISO 21001:2018 in Academic Information Systems at Institut Seni Indonesia Yogyakarta;2023 8th International Conference on Information Technology and Digital Applications (ICITDA);2023-11-17
2. Increasing the satisfaction with the Integrated System for Academic Activity Management: prioritizing improvements with a structural equations model;Revista de Gestão e Secretariado (Management and Administrative Professional Review);2023-06-19
3. Managing the Inevitable – A Maturity Model to Establish Incident Response Management Capabilities;Computers & Security;2023-02
4. Impact of IT Service Management and ITIL Framework on the Businesses;2021 International Conference of Modern Trends in Information and Communication Technology Industry (MTICTI);2021-12-04
5. A Case Study of Phishing Incident Response in an Educational Organization;Proceedings of the ACM on Human-Computer Interaction;2021-10-13
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