IT Governance in Higher Education Institutions in Abu Dhabi, UAE

Abstract

With IT affecting all aspects of university’s/school’s academic and professional affairs, an efficient IT governance (ITG) is required to assure that all kinds of expensive and complex information technology is appropriately governed. Despite the importance of IT; there has been limited research looking at how ITG is implemented in higher education institution or how to harness its benefits. This research focuses on how ITG is adopted and implemented in higher education institutions in UAE by considering the case of two different universities. The research proposes a theoretical framework derived from COBIT and Six Sigma to help in governing IT in higher education institutions. The framework will help in directing different processes toward evaluating any decision concerning the alignment and compatibility of IT with the overall strategies and goals of higher education institutions. This is achieved to increase services quality over time, aligning and supporting business strategies, and controlling and minimizing IT risks in order to increase stakeholder’s value and reducing cost.