Author:
Kandampully Jay,Suhartanto Dwi
Subject
Tourism, Leisure and Hospitality Management
Reference15 articles.
1. Barsky, J. (1992), “Customer satisfaction in the hotel industry: measurement and meaning”,Cornell H.R.A. Quarterly, Vol. 7. pp. 20‐41.
2. Bhote, K.R. (1996),Beyond Customer Satisfaction to Customer Loyalty, AMA Management Briefing, New York, NY
3. Loyalty: A Strategic Commitment
4. Measuring Service Quality: A Reexamination and Extension
5. The Relationship Between Quality, Satisfaction, and Recommending Behavior in Lodging Decisions
Cited by
564 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献