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Consumer perceptions of Internet retail service quality

  • Published:2002-12 Issue:5 Volume:13 Page:412-431
  • ISSN:0956-4233
  • Container-title:International Journal of Service Industry Management
  • language:en
  • Short-container-title:Int J of Service Industry Mgmt

Author:

Janda Swinder,Trocchia Philip J.,Gwinner Kevin P.

Publisher

Emerald

Subject

Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting

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