Service, services and products: rethinking operations strategy

Author:

Spring Martin,Araujo Luis

Publisher

Emerald

Subject

Management of Technology and Innovation,Strategy and Management,General Decision Sciences

Reference79 articles.

1. The Market for "Lemons": Quality Uncertainty and the Market Mechanism

2. Anderson, J.C. and Narus, J.A. (1995), “Capturing the value of supplementary services”,Harvard Business Review, Vol. 73 No. 1, pp. 75‐83.

3. Services, products, and the institutional structure of production

4. The Multiple Boundaries of the Firm*

5. A Framework for Formulating After‐sales Support Strategy

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