Author:
Tan Kay C.,Pawitra Theresia A.
Reference19 articles.
1. Bharadwaj, S. and Menon, A. (1997), “Discussion in applying the Kano methodology to meet customer requirements: NASA’s micro gravity science program”,Quality Management Journal, Vol. 4 No. 3, pp. 107‐9.
2. A Multistage Model of Customers' Assessments of Service Quality and Value
3. Analytical approaches to QFD
4. Carman, J. (1990), “Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions”,Journal of Retailing, Vol. 66 No. 1, pp. 33‐55.
5. Measuring Service Quality: A Reexamination and Extension
Cited by
189 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献