Employees’ perceptions of organizational learning: the role of knowledge and trust

Abstract

Purpose This paper aims to investigate the roles of employees’ perceived knowledge sharing and trust on organizational learning. Design/methodology/approach The authors examined the proposed hypotheses by using survey data from 228 responses collected from an IT services company. Findings The authors found that a knowledge sharing culture was positively related to interpersonal trust, knowledge sharing behavior and organizational learning. Employees’ perceived trust among people had a positive effect on knowledge sharing behavior and organizational learning. Knowledge sharing behavior was also positively related to organizational learning. In addition, interpersonal trust and knowledge sharing behavior played mediating roles in linking knowledge sharing culture and organizational learning. Originality/value This study provides empirical support for the mediating role of interpersonal trust and knowledge sharing behavior on the link between knowledge sharing culture and organizational learning.