Investigating relationships between relationship quality, customer loyalty and cooperation
Author:
Publisher
Emerald
Reference66 articles.
1. An experimental investigation of satisfaction and commitment in marketing channels: The role of trust and dependence
2. Antecedents of Interorganizational Trust: Joint Decision‐Making, Cultural Adaptation, and Bargaining Power
3. Consensus in franchise organizations: A cooperative arrangement among entrepreneurs
4. Employee behaviour and relationship quality: impact on customers
5. The Franchisor—Franchisee Relationship
Cited by 16 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Relation franchiseur-franchisé et performance : synthèse narrative et perspectives;Recherches en Sciences de Gestion;2023-12-18
2. TRUST AND ECONOMIC SATISFACTION AS ANTECEDENTS, AND LOYALTY AS OUTCOME, OF SMALL BUSINESS CUSTOMERS’ COOPERATION AND COORDINATION IN BANKING RELATIONSHIPS;Management & Marketing;2023-04-30
3. Effects of Relational Benefits in the Model of Customers’ Benefits and Relationship Quality in Vietnam;Economies;2022-11-11
4. Action and Social Alignment Constituents of Collaboration in B2B Relationships: Buyer and Seller Perspectives;Journal of Relationship Marketing;2021-11-13
5. Antecedents of adaptive selling behaviour: a study of the Korean cosmetic industry;Asia Pacific Journal of Marketing and Logistics;2021-08-03
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