Measuring quality in services for children with an intellectual disability-Reference-Cited by-同舟云学术

Measuring quality in services for children with an intellectual disability

Published:2006-08 Issue:5 Volume:19 Page:400-408
ISSN:0952-6862
Container-title:International Journal of Health Care Quality Assurance
language:en
Short-container-title:International J Health Care QA

Author:

Koornneef Erik

Publisher

Emerald

Subject

Health Policy,General Business, Management and Accounting

Reference19 articles.

1. Babakus, E. and Mangold, W.G. (1992), “Adapting the SERVQUAL Scale to hospital services: an empirical investigation”,Health Services Research, Vol. 26 No. 6, pp. 767‐86.

2. Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

3. Performance-only measurement of service quality: a replication and extension

4. Service improvements in public services using SERVQUAL

5. Reliability and validity of servqual scores used to evaluate perceptions of library service quality

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