Patient satisfaction in Japan-Reference-Cited by-同舟云学术

Patient satisfaction in Japan

Published:2008-10-03 Issue:7 Volume:21 Page:692-705
ISSN:0952-6862
Container-title:International Journal of Health Care Quality Assurance
language:en
Short-container-title:International J Health Care QA

Author:

Elleuch Amira

Publisher

Emerald

Subject

Health Policy,General Business, Management and Accounting

Reference49 articles.

1. When novices surpass experts: The difficulty of a task may increase with expertise.

2. Determinants of customer satisfaction with hospitals: a managerial model

3. Private and public medicine: a comparison of quality perceptions

4. Babakus, E. and Mangold, W.G. (1992), “Adapting the SERVQUAL scale to hospital services: an empirical investigation”, Health Services Research, Vol. 26 No. 5, pp. 767‐86.

5. The impact of structure and process attributes on satisfaction and behavioral intentions

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