The Effect of Physician-Patient Communicatıon on Patient Satisfaction in Family Medicine Services

Abstract

Primary health care services are directly connected with countries' sustainable development and general development. It is considered that family medicine services, where people can reach equally and receive the health service closest to them in the physical sense, should be handled from different perspectives due to their unique characteristics. Communication, one of these essential factors, is the primary determinant of life and human development as a social being in many issues in the current period. In this context, physician-patient communication in family medicine and the resulting patient satisfaction are expressed as one of the most critical factors that will alleviate the burden of health institutions. The study aims to examine the effects of health communication, an essential element in the doctor-patient relationship, and the effect of doctor-patient communication on patient satisfaction in family medicine services in Family Medicine Centers serving in Ankara. In this context, data were collected from 656 participants over 18 who received service from family medicine throughout Ankara. It has been concluded that physician-patient communication in family medicine services contributes positively to patient satisfaction. Thus, as a result of the patient's satisfaction with the service received, it is thought that effective primary health care services and family medicine will reduce the burden on secondary and tertiary care and provide significant savings in terms of money and time