Subject
Strategy and Management,General Business, Management and Accounting
Cited by
5 articles.
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1. Implementing a quality maintenance system in a military organization;International Journal of Quality & Reliability Management;1995-06
2. Total Quality Management in Services;International Journal of Quality & Reliability Management;1994-04
3. Operations: From Factory to Service Management;International Journal of Service Industry Management;1994-03
4. Erratum;International Journal of Health Care Quality Assurance;1988-02-01
5. A Framework for Developing a Quality Strategy in a Customer Processing Operation;International Journal of Quality & Reliability Management;1987-04