Abstract
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb002888. When citing the article, please cite: Robert Johnston, (1987), “A Framework for Developing a Quality Strategy in a Customer Processing Operation”, International Journal of Quality & Reliability Management, Vol. 4 Iss 4 pp. 37 - 46.
Subject
Health Policy,General Business, Management and Accounting
Reference7 articles.
1. Voss, C., Armistead, C., Johnston R. and Morris B., Operations Management in Service Industries and the Public Sector, Wiley, New York, 1985, pp.270-272.
2. Wyckoff, D.D. "New Tools for Achieving Service Quality", Cornell H.R.A.Quarterly, November 1984, pp.78-91.
3. Monitoring and Control in Service Operations
Cited by
1 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Aspects of Quality in Health Care;International Journal of Health Care Quality Assurance;1989-04-01