Abstract
Customers′ views of unsatisfactory quality in health care are examined in an attempt to assess what patients expect from the service. The use of Pareto Analysis to meet this end is explained and the findings are discussed.
Subject
Health Policy,General Business, Management and Accounting
Cited by
2 articles.
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1. Audit in the British National Health Service;Journal of Nursing Management;1995-05
2. T;The A–Z of Applied Quality;1994