Author:
Dotchin John A.,Oakland John S.
Subject
Strategy and Management,General Business, Management and Accounting
Reference34 articles.
1. Quality in the Service Sector: A Review
2. Quality Assurance in the Uniform Branch of the Police Service
3. Cost of Quality in Service Industries
4. 4. Atkinson, P.E. and Murray, B.W. “Striving for Excellence in the Service Sector”,Management Services, Vol. 30 No. 2, 1986, pp. 8‐10.
5. 5. Ball, L.W. “Hospital Quality Assurance”,Quality Assurance, Vol. 10 No. 3, 1984.
Cited by
39 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献