New Public Management and Customer Perceptions of Service Quality – A Mixed-Methods Study-Reference-Cited by-同舟云学术

New Public Management and Customer Perceptions of Service Quality – A Mixed-Methods Study

Published:2020-11-06 Issue: Volume: Page:1-15
ISSN:0190-0692
Container-title:International Journal of Public Administration
language:en
Short-container-title:International Journal of Public Administration

Author:

Singh Gurmeet¹,Slack Neale J²

Affiliation:

1. Director MBA and Head Graduate School of Business, Faculty of Business and Economics, The University of the South Pacific, Suva, Fiji

2. Head College of Business, Hospitality and Tourism Studies, Fiji National University, Nasinu, Fiji

Publisher

Informa UK Limited

Subject

Public Administration,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/01900692.2020.1839494

Reference106 articles.

1. An exploratory study of service quality in the Malaysian public service sector

2. Organizational Capability in the Public Sector: A Configurational Approach

3. New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness

4. Asian Development Bank. (2016). Finding balance 2016: Benchmarking the performance of state-owned enterprises in Island countries. Manila, Philippines: Asian Development Bank. https://www.adb.org/sites/default/files/publication/192946/finding-balance-2016-soe.pdf

5. An empirical assessment of the SERVQUAL scale

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