Implications of business process management for operations management

Abstract

Addresses how organizations are approaching Business process management. Following interviews in “leading edge” organizations, qualitative analysis has revealed key themes which may help inform others at an earlier stage in developing their approach to business process management. Presents research propositions, based on these themes, and on a categorization of business processes into operational, support, direction setting and managerial processes. There are implications for operations management in both the probable order of addressing these process categories and in the applicability of techniques and concepts from operations management.