Using LibQUAL+TM to improve services to libraries-Reference-Cited by-同舟云学术

Using LibQUAL+TM to improve services to libraries

Published:2010-08-10 Issue:4 Volume:28 Page:568-579
ISSN:0264-0473
Container-title:The Electronic Library
language:en
Short-container-title:The Electronic Library

Author:

Asemi Asefeh,Kazempour Zahra,Ashrafi Rizi Hasan

Publisher

Emerald

Subject

Library and Information Sciences,Computer Science Applications

Reference9 articles.

1. Calvert, P.J. (2001), “International variations in measuring customer expectations”, Library Trends, Vol. 49, pp. 732‐57.

2. Cook, C. and Heath, F. (2001), “Users' perceptions of library service quality: a LibQUAL qualitative study”, Library Trends, Vol. 49 No. 4, pp. 548‐84.

3. LibQUAL+: Service Quality Assessment in Research Libraries

4. LibQUAL+TM: preliminary results from 2002

5. Changing the concept and measure of service quality in academic libraries

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