Benchmarking quality systems in two European academic libraries

Author:

Balagué Núria,Saarti Jarmo

Publisher

Emerald

Subject

Library and Information Sciences

Reference13 articles.

1. Balagué Mola, N. (2007), “The use of ISO 9001 quality standard in higher education institution libraries”, BiD: textos universitaris de biblioteconomia i documentació, No. 19. available at: www2.ub.edu/bid/consulta_articulos.php?fichero=19balag3.htm (accessed 4 June 2008).

2. Falomir, V. and Segarra, J.R. (2006), “Sistema de gestión de calidad (Norma ISO 9001:2000) en la Biblioteca de la Universitat Jaume I de Castellón”, Boletín de la ANABAD, Vol. 56 No. 1, pp. 75‐87.

3. ISO 9000 ‐ a managerial approach

4. Managing library processes: collecting data and providing tailored services to end‐users

5. Collection policy management for the Kuopio University and Kuopio University Hospital, Finland: detecting the needs of users and developing high-quality collections

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