ISO 9000 ‐ a managerial approach-Reference-Cited by-同舟云学术

ISO 9000 ‐ a managerial approach

Published:1996-08 Issue:5 Volume:17 Page:14-24
ISSN:0143-5124
Container-title:Library Management
language:en
Short-container-title:Library Management

Author:

Gustav Johannsen Carl

Publisher

Emerald

Subject

Library and Information Sciences

Reference8 articles.

1. 1Dawes, S. “A service of quality”, Aslib Information, Vol. 20 No. 6, 1992, pp. 250‐51.

2. 2Dawson, A. “Quality first: The Taywood Information Centre and BS 5750”, Aslib Information, Vol. 20 No. 3, 1992, pp. 112‐13.

3. 3Brophy, P. “The quality program of the Library and learning resources service at the University of Central Lancashire”, Inspel, Vol. 28 No. 2, 1994, pp. 240‐47.

4. Application of the ISO 9000 standards of quality management in professional services: An information sector case

5. 8Oakland, J.S. Total Quality Management: The Route to Improving Performance, 2nd ed., Butterworth‐Heinemann, Oxford, 1993, p. 463.

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