Implementing total quality management with a focus on enhancing customer satisfaction
Author:
Publisher
Emerald
Subject
Strategy and Management,General Business, Management and Accounting
Reference52 articles.
1. Implementation of total quality management in the managed care industry
2. TQM as a Focus for Improving Overall Service Performance and Customer Satisfaction: an Empirical Study on a Public Service Sector in Malaysia
3. The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies
4. Application of TQM at SCECO‐EAST: a case study
5. Foundations of the American Customer Satisfaction Index
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