Implementation of total quality management in the managed care industry-Reference-Cited by-同舟云学术

Implementation of total quality management in the managed care industry

Published:2002-04-01 Issue:2 Volume:14 Page:79-91
ISSN:0954-478X
Container-title:The TQM Magazine
language:en
Short-container-title:

Author:

Aghazadeh Seyed‐Mahmoud

Abstract

This paper presents an evaluation and discussion of total quality management (TQM), focusing on its origin, measure, and implementation into a specific industry (managed care). It will further show the significance of the nursing profession when looking how to successfully join the two concepts together. The results of this paper will effectively demonstrate that the implementation of TQM into managed care reveals a higher level of quality and customer satisfaction.

Publisher

Emerald

Subject

Applied Mathematics,Industrial and Manufacturing Engineering,Strategy and Management,Industrial relations,General Decision Sciences

Reference36 articles.

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