Development of multidimensional scale for healthcare service quality (HCSQ) in Indian context

Author:

Chahal Hardeep,Kumari Neetu

Publisher

Emerald

Subject

General Business, Management and Accounting

Reference22 articles.

1. Bhat, M.A. and Malik, M.Y. (2007), “Quality of medical services – a study of selected hospital”, NICE Journal of Business, Vol. 2 No. 2, pp. 69‐78.

2. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

3. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

4. Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study

5. Chahal, H. (2009), “Predicting patient loyalty and service quality relationship – a case study of civil hospital, Ahmedabad”, Vision, Vol. 12 No. 4, pp. 45‐55.

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