Service Quality Evaluation of Healthcare Sustainability: Patient Satisfaction, Service Delivery, and Clinical Outcomes
Author:
Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-48075-1_6
Reference9 articles.
1. Haron, S. N., Hamida, M. Y., & Talib, A. (2012). Towards healthcare service quality: An understanding of the usability concept in healthcare design. Procedia-Social and Behavioral Sciences, 42, 63–73.
2. Endeshaw, B. (2022). Healthcare service quality-measurement models: A review. Journal of Health Research, 35(2), 106–117.
3. Lee, P., Khong, P., & Ghista, D. N. (2006). Impact of deficient healthcare service quality. The TQM Magazine, 18(6), 563–571.
4. Fatima, I., Humayun, A., Iqbal, U., & Shafiq, M. (2019). Dimensions of service quality in healthcare: A systematic review of literature. International Journal for Quality in Health Care, 31, 11–291.
5. Fatima, T., Malik, S. A., & Shabbir, A. (2018). Hospital healthcare service quality, patient satisfaction and loyalty: An investigation in context of private healthcare systems. International Journal of Quality & Reliability Management, 35(6), 1195–1214.
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