Dimensions of service quality in healthcare: a systematic review of literature-Reference-Cited by-同舟云学术

Dimensions of service quality in healthcare: a systematic review of literature

Published:2019-02-01 Issue:1 Volume:31 Page:11-29
ISSN:1353-4505
Container-title:International Journal for Quality in Health Care
language:en
Short-container-title:

Author:

Fatima Iram¹,Humayun Ayesha²^ORCID,Iqbal Usman³,Shafiq Muhammad¹

Affiliation:

1. Institute of Quality and Technology Management, University of the Punjab, Lahore, Pakistan

2. Department of Public Health and Community Medicine, Shaikh Khalifa Bin Zayed Al-Nahyan Medical College and Shaikh Zayed Postgraduate Medical Institute, Shaikh Zayed Medical Complex, Lahore, Pakistan

3. Global Health and Development Department, College of Public Health, International Center for Health Information Technology (ICHIT),Taipei Medical University, 250-Wu-xing St. Xinyi District, Taipei, Taiwan

Publisher

Oxford University Press (OUP)

Subject

Public Health, Environmental and Occupational Health,Health Policy,General Medicine

Link

http://academic.oup.com/intqhc/article-pdf/31/1/11/28666127/mzy125.pdf

Reference105 articles.

1. Servqual: a multiple-item scale for measuring consumer perc;Parasuraman;J Retailing,1988

2. Measuring service quality: a reexamination and extension;Cronin;J Mark,1992

3. A service quality model and its marketing implications;Grönroos;Eur J Mark,1984

4. The manufacturing TQM and service quality literatures: synergistic or conflicting paradigms?;Silvestro;Int J Qual Reliability Manag,1998

5. A conceptual model of service quality;Haywood-Farmer;Int J Oper Prod Manag,1988

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