On the relationship between store image, store satisfaction and store loyalty-Reference-Cited by-同舟云学术

On the relationship between store image, store satisfaction and store loyalty

Published:1998-06 Issue:5/6 Volume:32 Page:499-513
ISSN:0309-0566
Container-title:European Journal of Marketing
language:en
Short-container-title:European Journal of Marketing

Author:

Bloemer Josée,de Ruyter Ko

Publisher

Emerald

Subject

Marketing

Reference34 articles.

1. The measurement and antecedents of affective, continuance and normative commitment to the organization

2. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

3. Bearden, W.O. (1977, “Determinant attributes of store patronage: downtown versus outlying shopping areas”,Journal of Retailing, Vol. 53, pp. 15‐22.

4. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

5. The complex relationship between consumer satisfaction and brand loyalty

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