An integrated model for understanding the role of self-service technology attributes and customers’ demographic characteristics in the restaurant service context-Reference-Cited by-同舟云学术

An integrated model for understanding the role of self-service technology attributes and customers’ demographic characteristics in the restaurant service context

Published:2023-11-10 Issue: Volume: Page:1-24
ISSN:1537-8020
Container-title:Journal of Foodservice Business Research
language:en
Short-container-title:Journal of Foodservice Business Research

Author:

Lu Shiwen¹,Ahn Jiseon²

Affiliation:

1. School of Hospitality, Tourism and Events, Taylor’s University Lakeside Campus, Subang Jaya, Malaysia

2. School of Business, Hanyang University, Seoul, Korea

Publisher

Informa UK Limited

Subject

Food Science

Link

https://www.tandfonline.com/doi/pdf/10.1080/15378020.2023.2279002

Reference69 articles.

1. SSTQUAL model: assessment of ATM service quality in an emerging economy

2. Consumer responses to interactive restaurant self-service technology (IRSST): The role of gadget-loving propensity

3. Structural equation modeling in practice: A review and recommended two-step approach.

4. Economic and subjective measures of the perceived value of aesthetics and usability

5. Pictorial content, sequence of conflicting online reviews and consumer decision-making: The stimulus-organism-response model revisited

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