Standardization through process documentation

Author:

Ungan Mustafa C.

Abstract

PurposeConsistency in operations is necessary for an organization's survival and growth. It is difficult to achieve consistency because of the employees' different ways of performing the same task. Employees' education, experience and skill levels determine their own styles and differences in their styles cause variations in process output. If process master's (best performers in a process) ways of performing their own tasks can be well documented, then a company will be able to standardize its operating procedures in their best forms. And, when employees follow these procedures, variations will be minimized and best quality products or services will be offered to customers. However, documenting such procedures is far from easy. The purpose of this paper is to propose a step‐by‐step framework on how to create process documents for standardization purposes.Design/methodology/approachQualitative research was adopted for this study. Published works in the process improvement, knowledge management (KM), and project management literatures were used to build the proposed framework.FindingsThe roles of KM, semantics, and metadata schema were found very significant in creating process documents for standardization purposes.Practical implicationsServes as a guide to practitioners who desire to standardize their operations.Originality/valueA review of academic and business sources indicated that work on process standardization is conspicuously absent. This paper makes a contribution to fill this gap.

Publisher

Emerald

Subject

Business, Management and Accounting (miscellaneous),Business and International Management

Reference54 articles.

1. Alavi, M. and Leidner, D.E. (2001), “Knowledge management systems: conceptual foundations and research issues”, MIS Quarterly, Vol. 25 No. 1, pp. 107‐36.

2. American Production and Inventory Control Society (1995), APICS Dictionary, American Production and Inventory Control Society, Fall Church, VA.

3. Bae, H.M. (1993), “Process flow modeling and analysis: a practitioner's perspective”, Industrial Engineering, June, pp. 54‐5.

4. Biazzo, S. (2000), “Approaches to business process analysis”, Business Process Management, Vol. 6 No. 2, pp. 99‐112.

5. Bonner, D. (2000), “Knowledge: from theory to practice to golden opportunity”, American Society for Training & Development, September‐October, pp. 12‐13.

Cited by 48 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3