Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Author:
Publisher
Emerald
Subject
Tourism, Leisure and Hospitality Management
Reference22 articles.
1. Quality, satisfaction and behavioral intentions
2. Linking service to profit: the business case for service excellence
3. Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector
4. Levels of satisfaction among Asian and Western travellers
5. Does quality impact on hotel performance?
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