Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector-Reference-Cited by-同舟云学术

Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector

Published:2007-08 Issue:4 Volume:28 Page:1006-1019
ISSN:0261-5177
Container-title:Tourism Management
language:en
Short-container-title:Tourism Management

Author:

Briggs Senga,Sutherland Jean,Drummond Siobhan

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference57 articles.

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4. Linking customer satisfaction to service operations and outcomes;Bolton,1994

5. Buick, I. (2003). Information Technology in small Scottish hotels: Is it working. International Journal of Contemporary Hospitality Management, April, 243–247.

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