An analysis of service quality in academic libraries using LibQUAL scale-Reference-Cited by-同舟云学术

An analysis of service quality in academic libraries using LibQUAL scale

Published:2012-02-17 Issue:3 Volume:33 Page:159-167
ISSN:0143-5124
Container-title:Library Management
language:en
Short-container-title:Library Management

Author:

Pedramnia S.,Modiramani P.,Ghavami Ghanbarabadi V.

Publisher

Emerald

Subject

Library and Information Sciences

Reference13 articles.

1. Using LibQUAL+TM to improve services to libraries

2. Babagheibi, N. and Fattahi, R. (2009), “Comparison of service quality measurement from the viewpoint of users, Ferdowsi University libraries and librarians using LibQUAL tools”, Journal of Library and Information Science, Vol. 11 No. 44, pp. 255‐74.

3. Quality assessment of academic libraries' performance with a special reference to information technology‐based services

4. Cullen, R. (2001), “Perspectives on user satisfaction surveys”, Library Trends, Vol. 49 No. 4, pp. 662‐86.

5. Das, S. and Patra, S. (2008), “Ranganathan's five laws in the light of ICT”, International CALIBER‐2008, pp. 399‐401.

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