Service Quality of a Public Library:
Author:
Affiliation:
1. Librarian, Hokkaido Nursing School, Japan
Publisher
Japan Marketing Academy
Subject
General Medicine
Link
https://www.jstage.jst.go.jp/article/marketing/43/2/43_2023.030/_pdf
Reference55 articles.
1. Andaleeb, S. S., & Basu, A. K. (1994). Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry. Journal of Retailing, 70(4), 367–381.
2. Andaleeb, S. S., & Conway, C. (2006). Customer satisfaction in the restaurant industry: An examination of the transaction‐specific model. Journal of Services Marketing, 20(1), 3–11. doi: 10.1108/08876040610646536
3. Association of Research Libraries. (2022). LibQUAL Procedures Manual. Association of Research Libraries. Retrieved from https://www.libqual.org/documents/LibQual/publications/ProceduresManual.pdf (August 3, 2022).
4. Buschman, J., & Leckie, G. J. (2007). The library as place: History, community, and culture. Westport, CT: Libraries Unlimited.（川崎良孝・久野和子・村上加代子（訳）（2008）．『場としての図書館―歴史，コミュニティ，文化―』京都大学図書館情報学研究会）
5. Butt, M. M., & Run, C. E. (2010). Private healthcare quality: Applying a SERVQUAL model. International Journal of Health Care Quality Assurance, 23(7), 658–673. doi: 10.1108/09526861011071580
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