The establishment of an integrated management system ‐ a paradigm for railway engineering management-Reference-Cited by-同舟云学术

The establishment of an integrated management system ‐ a paradigm for railway engineering management

Published:1998-12-01 Issue:6 Volume:10 Page:420-424
ISSN:0954-478X
Container-title:The TQM Magazine
language:en
Short-container-title:

Author:

Chan Y.K.,Gaffney P.,Neailey K.,Ip W.H.

Abstract

In today’s public transport market where competition is keener than ever, railway operators are in desperate need of a customised total quality management approach to enhance performance and outcompete their counterparts. This paper outlines the work related to the establishment and implementation of such a total management approach, an integrated management system evolved from the ISO 9000‐based quality management system, in the Mass Transit Railway Corporation (MTR Corporation), Hong Kong, and how this system serves to enhance the corporation’s competitiveness by successfully addressing its rapidly changing needs.

Publisher

Emerald

Subject

Applied Mathematics,Industrial and Manufacturing Engineering,Strategy and Management,Industrial relations,General Decision Sciences

Reference10 articles.

1. Chan, Y.K. and Ip, W.H. (1997), “A methodology for integrated management system”, Proceedings of the 2nd International Conference on Quality & Reliability..

2. Drucker, P. (1995), Managing in a Time of Great Change, Truman Talley Books, New York, NY.

3. Gaffney, P. and Chan, Y.K. (1998), “The application of ISO 9000 standards in a Metro engineering department”, (to be published in the 3rd International Conference on Quality & Reliability).

4. HKMA Quality Award ‐ Award Criteria and Scoring Guidelines(1997), Hong Kong Quality Management Association.

5. Kanter, R.M. (1995), World Class: Thriving Locally in the Global Economy, Simon & Schuster, New York, NY.

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