1. Emotional regulation as a mediator between interpersonal mistreatment and distress;European Journal of Work and Organizational Psychology,2013
2. Paper presented at the annual Southern Management Association conference in St. Petersburg, FL;Which came first: The aggressive customer or hostile employee? Examining temporal precedence in the relationship between customer mistreatment and customer CWB,2015
3. Tit for tat? The spiraling effect of incivility in the workplace;Academy of Management Review,1999
4. Customer incivility and employee well-being: Testing the moderating effects of meaning, perspective taking and transformational leadership;Work & Stress,2015
5. Customer mistreatment, employee health, and job performance cognitive rumination and social sharing as mediating mechanisms;Journal of Management,2014