Improving customer service performance within a food supplier‐retailers context-Reference-Cited by-同舟云学术

Improving customer service performance within a food supplier‐retailers context

Published:2005-05 Issue:5 Volume:33 Page:353-370
ISSN:0959-0552
Container-title:International Journal of Retail & Distribution Management
language:en
Short-container-title:Intl J of Retail & Distrib Mgt

Author:

Theodoras Dimitrios,Laios Lambros,Moschuris Socrates

Publisher

Emerald

Subject

Business and International Management,Marketing

Reference21 articles.

1. A Model of Distributor Firm and Manufacturer Firm Working Partnerships

2. Deliberate and emergent logistics strategies in food retailing: a case study of the Greek multiple food retail sector

3. Looking at customer service in a drinks company

4. A new decision‐making tool: the service performance index

5. Collins, A., Henchion, M. and O’ Reily, P. (1998), “Customer service logistics: a critical determinant of the competitiveness of Irish food manufacturers in the UK grocery market”, Proceedings of Inaugural Conference of Irish Academy of Management, National University of Ireland, Galway, September,

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