Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels-Reference-Cited by-同舟云学术

Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels

Published:2023-04-17 Issue:1 Volume:9 Page:
ISSN:2331-1886
Container-title:Cogent Social Sciences
language:en
Short-container-title:Cogent Social Sciences

Author:

Cheong Fan¹²^ORCID,Law Rob³^ORCID

Affiliation:

1. School of Liberal Arts, Macau University of Science and Technology, Macau, China

2. Asia-Pacific Academy of Economics and Management, University of Macau, Macau, China

3. Asia-Pacific Academy of Economics and Management; Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macau, China

Funder

University of Macau

Publisher

Informa UK Limited

Subject

General Social Sciences

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311886.2023.2202937

Reference41 articles.

1. Baraniuk, C. (2018). CES 2018: Were robots more than a gimmick at the tech show? BBC.com. Retrieved from http://www.bbc.com/news/technology-42657607.

2. Interactions With Robots: The Truths We Reveal About Ourselves

3. Technological disruptions in services: lessons from tourism and hospitality

4. Classifying and measuring the service quality of AI chatbot in frontline service

5. Will Macau’s Restaurants Survive or Thrive after Entering the O2O Food Delivery Platform in the COVID-19 Pandemic?

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